3 Lessons We Learned Going Back to the Office
by Leslie Alexander, Co-Founder / CEO
1. Efficiency is Hard to Measure
We learned quickly that productivity cannot be measured by attendance alone. When teams returned to the office, the key driver of output was still clarity: clear priorities, shared ownership, and fewer context switches.
The most effective change was introducing weekly outcome reviews tied to customer-facing metrics, not hours logged.
Top tip
Track outcomes, not activity. Teams move faster when they are measured on impact rather than presence.
2. Turnover: a Fresh Perspective
Transition periods can create uncertainty, so communication discipline matters. We invested in better manager 1:1 cadences, clearer decision records, and faster feedback loops across product and engineering.
That reduced friction and helped teams stay aligned during operating model changes.
3. Cost Efficiency
The right hybrid model can reduce overhead while improving execution quality. Instead of optimizing for desk utilization, we optimized for collaboration moments that genuinely benefit from in-person work.
For our team, that meant planning architecture workshops, project kickoffs, and retrospectives onsite, while preserving focused execution time remotely.
